These are the standard Terms of Services for tplmarble ("we", "us", "our"). By accessing our store, creating a diner account, making a table reservation, or placing an order, you agree to be bound by these terms.
You agree to provide accurate, current, and complete information (including contact details and delivery addresses) when placing an order or registering an account. You are responsible for maintaining the confidentiality of your account credentials.
All orders are subject to acceptance and item availability. Estimated preparation and delivery/pickup times provided on our storefront are approximations and may vary during peak operating hours or weather conditions.
Prices listed on our storefront are set by tplmarble and are subject to applicable local taxes and service charges where specified. Payments are securely processed through integrated third-party payment gateways (e.g., Stripe, HitPay, PayNow, GrabPay, Allinpay). We do not store full payment card details on our servers.
Order cancellations, refunds, or product replacements are handled directly by tplmarble in accordance with our store policy. Once order preparation has commenced in our kitchen or store, cancellations may not be eligible for a full refund.
If you or anyone in your party has food allergies or specific dietary requirements, please notify us prior to placing your order. While we take reasonable precautions, we cannot guarantee that any item is completely free of allergens due to shared preparation areas.
tplmarble uses the OrderZ platform software to operate this online store and POS system. OrderZ acts strictly as the software technology provider and is not a party to your transaction with tplmarble.